Illustration: Alex Castro / The Verge
Zoom is partnering with Anthropic to integrate the company’s AI assistant across its productivity platform. In a post on Tuesday, Zoom says it will first add the chatbot to its Contact Center product, which businesses can use as a channel for customer support.
Zoom says Claude, a chatbot Anthropic launched in March, should help customer support agents by creating “better self-service features” that can help guide customers toward relevant solutions. It will also soon be able to surface necessary resources for agents while they’re serving customers.
The company is vague about how it will implement Claude in other areas of the app — like Team Chat, Meetings, Phone, Whiteboard, and Zoom IQ — but Zoom will likely leverage the assistant to…
