DoorDash is rolling out new in-app safety features to help protect both customers and delivery workers using the platform. | Illustration by Alex Castro / The Verge
DoorDash has expanded its safety toolkit, rolling out new features that will automatically check in with delivery workers and provide easier ways to report incidents that could impact the safety of both its customers and employees.
As the first line of defense, the company has introduced SafeChat: an automated message monitoring system that detects any offensive or abusive language used within the app’s chat function and issues a warning to whoever sent the message — whether they’re a customer or a DoorDash employee.
Image: DoorDash
SafeChat will detect any offensive or abusive language used within its chat feature and allow delivery drivers to unassign themselves from the order to avoid in-person interaction.
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